Support Analyst (ITIL) (Location Best)

OSS Engineer — Tech Bar (Best)

Position overview

You will staff the onsite TechBar at the customer location in Best, providing deskside and walk-up support to end users for hardware, software and peripheral issues. Workload: two hours per work day (Mon–Fri).

Key responsibilities

• Deskside & TechBar support: Provide in-person and remote deskside support, operate the onsite TechBar for walk-up support, device troubleshooting and user guidance.
• Issue resolution: Troubleshoot laptops, desktops, mobile devices, printers and peripherals; resolve OS and software issues across Windows 10/11 and Microsoft 365 environments.
• IMACD tasks: Perform install, move, add, change, and decommission tasks related to end-user hardware and software.
• Documentation: Maintain accurate records of incidents, service requests, asset movements, configurations and procedures in the ITSM platform (e.g., ServiceNow).
• Knowledge sharing: Contribute to knowledge base articles and IT process improvements.

Required knowledge & skills

• Windows 10/11
• Microsoft 365
• Active Directory
• Basic networking (TCP/IP, DNS, DHCP)
• Excellent troubleshooting, customer service and communication skills
• Ability to work independently and manage priorities

Working hours & location

• Hours: Two hours per work day (Mon–Fri).
• Location: TechBar at the customer site in Best.
• Travel requirement: Must be able to travel by car or public transportation within 45 minutes to the TechBar location.

Eisen

• Must be able to travel by car or public transportation within 45 minutes to
  tech bar location

Wensen

• Het is een pre als je kennis hebt van Windows 10/11
• Bij voorkeur kennis van Microsoft 365, Active Directory, basisnetwerken
  (TCP/IP, DNS, DHCP)

Vul je gegevens hieronder in, dan nemen we binnen 2 uur contact met je op om samen te kijken of er een match is. Heb je nog vragen? Bel ons op 030-249 66 96 of stuur een e-mail naar info@greenpepper.nl We helpen je graag verder!